GENERAL INDUCTION

Course Description

This two-days induction program is offered during the first 30 days of employment each month, excluding the month of Ramadan, and is mandatory for all newly hired hotel staff, regardless of position or department. Purpose: To introduce new team members to the core principles of hospitality, professional grooming standards, communication skills, customer care, health and safety, and operational guidelines. This foundational training ensures every employee is aligned with the hotel’s service standers and guest experience expectations.

Prerequisites

• Introduction to the Hospitality Industry
• Hotel Organization Structure (Who’s Who)
• Basic Interdepartmental Communication
• Personal Grooming & Appearance
• Body Language & Etiquette
• Understanding Quality Assurance in Hotels
• Basic Telephone Protocols
• Basic Environmental Health & Safety
• Code of Conduct (Dos & Don’ts)
• Customer Care Essentials
• Awareness of Gender Treatment & Workplace Culture